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About this course

Part 1 – In this part of the course, 4 Invaluable Feedback Skills, you will learn how to give feedback constructively and professionally so it is more readily accepted. Psychologists Peter Quarry and Eve Ash provide effective ways to give feedback, even when a situation or person is challenging and the person is negative or disagrees with the feedback, or gets very emotional.

Part 2 – In Understanding Personality Differences, psychologists Eve Ash and Peter Quarry define personality and provide practical methods for managing personality differences.

Part 3 – This part of the course, Case Studies – Unreliable and Incompetent People, features psychologist Peter Quarry providing skills and strategies to deal with an incompetent manager, an unreliable co-worker and how to call out inappropriate behavior. You will learn to communicate your needs to the manager while negotiating outcomes, staying flexible and sharing coping strategies with others. And for unreliable co-workers, Peter provides a simple formula, to explain why their behavior causes problems and how to use a more powerful approach to hold them to account if they continue to be unreliable.
The video, Call Out Inappropriate Behavior, will encourage teams set up ground rules and help those who witness or experience inappropriate behavior and comments, to call it out so it stops.

Part 4 – In this section, Reduce Anger and Resolve a Personality Clash In Diffusing Anger, you will learn skills for how to diffuse anger, how to manage your own anger and use it productively, and how to resolve a personality clash with another person in your team.
The Personality Clash video provides a case study with a conflict between Anne and Kim who are very different culturally and in their work styles. Discover how Anne takes the lead and sets up an open discussion where they give each other feedback, discuss their differences and provide a road map for others to come to a resolution for an effective working relationship.

Part 5 – In this section, Motivate with Recognition, you will see two short documentary style videos with practical examples. If you want the very best from staff and co-workers, immediate recognition and honest feedback are the best ways to motivate and improve performance.

What you will learn?
How to give feedback constructively – timely, privately, balanced and with specific examples
Learn skills to deal with negativity, disagreement and emotions when giving feedback
Learn about personality differences and how to work effectively with a diverse team
Learn skills to deal with an incompetent manager and an unreliable person
Learn skills to call out inappropriate behavior and offer support and help to victims
Apply a simple and successful strategy to convert your anger energy into a creative energy
Learn effective conflict resolution skills to resolve a personality clash with a co-worker
Learn to be creative with recognition to motivate your people
Skills Covered
CONSTRUCTIVE FEEDBACKCOACHING EMPLOYEESCOACHINGMANAGING PEOPLEMANAGING TEAMS
schedule
1.5 hours on-demand video
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Certificate of completion
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Beginner level
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No prerequisites
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No preparation required
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1 year access

US$78

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Browse course content
13 Video
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10 Quiz
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schedule
1.5 hours
Guide
Section 1. 4 Invaluable Feedback Skills-Part1
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How to Give Feedback Constructively
3m 5s
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Dealing with Negativity
1m 56s
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Dealing with Disagreement
2m 36s
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Dealing with Emotions
2m 8s
Review Questions
10 questions
Section 2. Understanding Personality Differences-Part1
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Understanding Personality Differences
13m 28s
Review Questions
5 questions
Section 3. Case Studies - Unreliable and Incompetent People-Part1
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Dealing with an Incompetent Manager
2m 2s
Review Questions
10 questions
Section 4. Case Studies - Unreliable and Incompetent People-Part2
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Surviving an Unreliable Colleague
2m 4s
Review Questions
10 questions
Section 5. Case Studies - Unreliable and Incompetent People-Part3
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Call out Inappropriate Behavior
2m 15s
Review Questions
10 questions
Section 6. Reduce Anger and Resolve a Personality Clash-Part1
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Diffusing Anger
8m 36s
Review Questions
5 questions
Section 7. Reduce Anger and Resolve a Personality Clash-Part2
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Managing Your Own Anger
2m 4s
Review Questions
10 questions
Section 8. Reduce Anger and Resolve a Personality Clash-Part3
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Personality Clash
13m 42s
Review Questions
10 questions
Section 9. Motivate with Recognition-Part1
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Give Immediate Recognition and Feedback
1m 38s
Review Questions
5 questions
Section 10. Motivate with Recognition-Part2
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Be Creative With Recognition
2m 28s
Review Questions
5 questions
Learn from the best

Eve Ash is a psychologist, film producer and international speaker. She is an expert in human behavior – leadership, communication, service, motivation, performance and justice. Eve founded Seven Dimensions, producing over 1000 comedy, drama and interview style videos, TV shows, feature documentaries and e-learning courses including the hilarious LA-business-based Cutting Edge Communication Comedy Series. Eve has won an Australian Businesswoman of the Year award, and over 170 film awards.