This course is a practical action oriented course designed to give you the tools, tips & strategies to positively and effectively deal with difficult people in your life and at work.

This course aims to give you an insight into communicating with and dealing with difficult people, as well as to look at how you deal with difficult people and identify the areas you want to improve on. The course will also give you a wide range of tools, tips and strategies to use to positively and effectively deal with difficult people in your life and at work.

As you go through the course you will be able to apply the learnings and develop your own personalised action plan to positively and effectively deal with difficult people in your life and at work going forward.

The course is designed to be practical and relevant to real life. It includes lots of ideas, tips and strategies, straightforward explanations and lots of information as to how to positively and effectively deal with difficult people. It is not a theoretical or academic course on dealing with difficult people.