"Leader" is not a title you can ‘claim’. If the people in your charge respect you, trust you, and believe in you, then THEY will call you their leader. The decision is entirely theirs.

Who is this for?

You are either a new leader (or just about to become one) or an existing, battle-scarred leader who has tried everything else. Perhaps you believe that workers can NEVER be on the same side as their boss.

Either way, this course is for leaders who are prepared to learn uncomfortable truths. Leaders who are prepared to take responsibility and who will not dismiss or deny the material or immediately assume it doesn't apply to them.

95% of leaders believe that their followers ‘mostly’ or ‘fully trust’ them. The truth is that when those followers are asked that question, only 16% of them actually do. This perception gap is significant and may not align with reality. So be prepared to challenge what you think you know.

By the end of the course, you will be able to:

• Understand the link between world-class leadership and customer delight
• Know why and under what circumstances people become leaders
• Be clear about the specific roles and followers' expectations of leadership and management
• Understand exactly what their followers want (and need) from you
• Recognize how to take leadership responsibility for (and address) the problems in the team
• Understand the seven leadership ‘failures,’ their implications, and precisely how to overcome them
• Be confident enough to ask followers the most important question a leader can ask!

Ultimately…

Leadership is about getting things done through others, and great leadership leads to every business metric, every KPI, and every customer being positively affected. It truly is that important!

By the end of this course, all these enhancements will be available to you.